Widerrufsrecht

Last updated: September 19, 2026
Thank you for shopping at Opal. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully before placing an order.
Overview & Timeframe
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or a replacement. Requests made after 30 days from the delivery date cannot be accepted.
Eligibility for Refunds and Replacements
To be eligible for a return or refund, your item must meet the following criteria:
Defective or Damaged Items: If you receive an item that is broken, defective, or malfunctioning upon arrival (e.g., LED face masks, beauty tools), or if you received the incorrect item, you are fully covered for a replacement or a full refund.
Proof of Issue: To expedite your request for damaged or defective items, we require clear photos or a short video showing the issue. You do not need to ship the item back to us internationally.
Non-Eligible Items and Exceptions
Certain types of items cannot be returned, refunded, or exchanged, including:
Hygiene and Personal Care Products: Due to health, safety, and sanitary reasons, opened or used beauty products, skincare items (such as serums, face masks, hydrocolloid patches), and cosmetics cannot be returned or refunded.
Change of Mind: We do not offer refunds, returns, or exchanges for buyer's remorse or change of mind.
Incorrect Shipping Address: We are not responsible for packages that are delayed, lost, or misdelivered due to an incorrect or incomplete shipping address provided by the customer at checkout.
Refunds (If Applicable)
Once your photo/video evidence is reviewed and your request is approved:
Your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.
 Late or Missing Refunds
If you haven’t received a refund yet:
First check your bank account or payment app again.
Contact your bank or payment processor. There is often some processing time before a refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at care@shopopalbeauty.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same thing, send us an email at care@shopopalbeauty.com with your order number and photos of the item.